Exchange For Change Website and Smart Registration Form

Exchange For Change

Sep 2, 2019

 Service Mapping      Workshopping      User Experience      Visual Design      Prototype 

Exchange for Change is the scheme coordinator for the Return and Earn (NSW) and Container Deposit Scheme (ACT) litter reduction programs. Kickstand were engaged to redesign the EFC website and supplier/exporter registration process.

Beginning by mapping all the complexities of each customer journey we then created an entirely new information architecture including a smart form designed to guide users quickly from self-determination through to registration.

The result was a design and functionality that better represents the sophistication of the programs while simplifying registration for customers and internal staff alike.